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Delivery and Returns of Clothing and Shoes


If you do not like or do not like the product, you can request a refund within 14 days of purchase.

Unfortunately, we will not be able to accept a refund if the item has traces of use, has lost its appearance, if there are no labels on the garment and a shoe box. Also, underwear, swimwear and hosiery are not refundable. However, you can try on swimwear and underwear on top of your underwear in our stores. To do this, select the delivery method "Pickup from our stores" when placing your order. All stores are equipped with spacious fitting rooms for your convenience.

You can request a refund at https://faraon.ua.

Can I try on clothes and shoes to pay for my order?

Yes, if you choose to pick up from our stores. In this case, you can try on clothing and shoes to pay for your order.

We know how difficult it is to choose the right size swimwear and lingerie online, so you can also try on top of your lingerie.

Unfortunately, if you order to branches of Ukrposhta there is no possibility to try on clothes and shoes at the time of order receipt. You can try on home purchases and, if the size is right, make a return in our store.

Can I drop off an item that didn't fit in the mail?

If you choose your card payment method or cash on delivery, you can cancel the entire order. Partial refund is not possible. If you want to cancel part of the line item, you have to pay for all the orders and then make a return through the service.

Is courier delivery possible?

Courier orders are delivered to the porch, but you can try on shoes and outerwear if you wish. If you pay in cash, you can opt out of items that you did not fit. If you pay with a card, partial courier refunds are not possible, but you can return the goods by contacting the service. Learn more: https://faraon.com/warranty

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